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Privacy Policy

Effective Date: June 23, 2025
Calista Salon and Spa
1211 Wilmington Pike, West Chester, PA
Phone: 610-399-6677
Email: calista@calistagrand.com

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1. Introduction

Calista Salon and Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our location, website, or interact with us through digital channels including forms, advertisements, or social media.

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2. Information We Collect

We may collect both personal and non-personal information in the following ways:

Personal Information

  • Contact Information: Name, phone number, email address, mailing address.

  • Appointment & Service Details: Service history, preferences, and scheduling data.

  • Payment Information: Credit/debit card details and billing addresses (processed securely via our payment processor).

  • Communication Records: Emails, texts, or notes from calls to assist in providing high-quality service.

  • Lead Generation Data: Information submitted through online forms, landing pages, promotions, or social media ads—such as name, email, phone number, and service interests.

Non-Personal Information

  • Device Data: IP address, browser type, access times.

  • Usage Data: Pages visited on our website, navigation patterns.

 

3. How We Use Your Information

We use the information we collect to:

  • Book, confirm, and manage appointments.

  • Provide personalized salon and spa services.

  • Send appointment reminders, promotional offers, and newsletters (with your consent).

  • Respond to customer service inquiries and feedback.

  • Improve our services, products, and website experience.

  • Follow up with individuals who submit lead forms or express interest through advertisements, promotions, or website inquiries.

  • Comply with applicable legal obligations.

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4. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

  • Service Providers: Such as payment processors, booking systems, marketing platforms, and customer service tools.

  • Legal Authorities: When required to comply with the law or respond to lawful requests.

All third-party service providers are bound by confidentiality and data protection obligations.

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5. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.

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6. Your Rights and Choices

You have the right to:

  • Access or correct your personal information.

  • Request deletion of your personal data (subject to legal retention requirements).

  • Withdraw consent to marketing communications at any time.

  • Unsubscribe from promotional emails or opt out of further contact initiated through lead forms or ads.

To exercise any of these rights, contact us at calista@calistagrand.com or call 610-399-6677.

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7. Data Security

We use reasonable physical, electronic, and managerial procedures to safeguard and secure your personal information. However, no method of transmission over the internet or method of storage is completely secure.

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8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors without parental consent. If such data is inadvertently collected, it will be deleted promptly.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a revised effective date. We encourage you to review the policy regularly.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please reach out:

Calista Salon and Spa
1211 Wilmington Pike
West Chester, PA 19382
Phone: 610-399-6677
Email: calista@calistagrand.com

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